Information about the Buchinger Wilhelmi Amplius App

Technical functions

Further information

Usage assistance

Downloading the app

How to get our app for your Apple-Phone

1. Tap the following link on your Apple phone to open the Buchinger Wilhelmi Amplius page in the App Store app.
   If you have any problems doing this, see Apple App Store Support.
2. Tap the Get button. If the Open button appears instead of the Get button, you have already downloaded this app and can open it directly.
3. After the app is successfully downloaded, you can find it on your Home screen, in the app library, or via the search.
4. Tap on the app to open it.

How to get our app for your Android phone.

1. Tap the following link on your Android phone to open the Buchinger Wilhelmi Amplius page in the Play Store app.
2. Tap the Install button and follow the on-screen instructions to download the app, if necessary.
3. After the app is successfully downloaded, you will find it on your home screens. You can access a list of all apps under “All apps”.
4. Tap on the app to open it.

Account set up

Only guests of Buchinger Wilhelmi are entitled to create an app account. After booking your stay, you will receive a confirmation email with a personal activation code for the app.

1. Tap the app to open it.
2. Tap I am new in the app. You will be redirected to our login page “bw-clinics.com”.
3. Enter your information such as name and email address and create a password. Then click Next.
4. Enter the 6-digit access code from your “Booking Confirmation” or “Pre-Arrival Information” email and click Verify Code.
5. We have sent you an email to the email address you provided earlier. Open this email to verify your account by tapping Verify Account.
6. After successful verification a confirmation message will appear. Now your login is activated. Click Login or open the app and click Login. Then log in.
7. You now have access to the app.

Where can I find my 6-digit access code?

1. You find the code in both, the “booking confirmation” and “pre-arrival information” email, send by our reservations and reception team
2. In case you’re already in the clinics, you find the code in your welcome folder.

Password reset

You want to log in and have forgotten your password?

1. Tap the app to open it.
2. Tap Login. You will be redirected to our login page “bw-clinics.com”.
3. Tap Forgot Password?.
4. Enter the email address associated with your, account and tap Reset Password.
5. Open our email from “no-reply@verificationemail.com” in your email program and follow the instructions.

You are logged in and want to change your password?

1. In the Home > Profile area, tap in the upper right corner.
2. Click Logout. You will be redirected to our login page “bw-clinics.com”, where you click Logout again.
3. You will then be redirected back to the app. Click Login and follow the steps in the previous section.

Account deletion

We are sorry that you want to leave us. Feel free to let us know why you want to delete your account or what we can improve at appsupport@buchinger-wilhelmi.com.

To delete your account, send an email to appsupport@buchinger-wilhelmi.com with the subject/content “Delete Account”.

App-Support

We will be happy to help you personally with any questions or problems. To help you in the best possible way, please send us information via email to appsupport@buchinger-wilhelmi.com:

• Account The email address of your account
• Device and model e.g. iPhone SE, Google Pixel 5, Samsung Galaxy S21.
• Operating system How to find your operating system: Apple Support Android Support
• Description of the problem (if described above, in which process step?)
• Screenshot A screenshot of the screen on which the problem occurred. How to take a screenshot: Apple Support Android Support